ORG - PRIVACY POLICY
The Office of the Registrar-General (ORG) is committed to ensuring the accessibility, privacy and security of its website (https://www.rgd.gov.jm/). The following statements have been developed to educate our users and to demonstrate our continued commitment. Usability: The Office of the Registrar-General’s website is provided as a service to those who may choose to access it. The information presented herein is considered public and may be downloaded, printed and copied for the user's personal, non-commercial use, without any right to resell, redistribute or create derivative works there from, subject to the terms and conditions outlined below, and also subject to more specific material within this website. The information provided on or via this website should not be used as a substitute for any form of advice. Decisions based on information presented on the ORG's Website are for your own account and risk. Use of this website to jeopardise its functioning and/or affect the information provided on or via this website or the underlying software, is prohibited.
It is the purpose of the ORG's Website to provide accurate content that will inform, educate and enlighten users about the functions, services and activities of the Office of the Registrar-General. In addition, the Website is used to facilitate, where appropriate, the delivery of direct services as provided by the Office of the Registrar-General to its customers. The Office of the Registrar-General intends to maintain current and accurate information on its Website. There may be occasions however, where information becomes temporarily outdated pending the receipt and posting of available updates. Consequently, the ORG cannot expressly warrant the accuracy of Web content on a daily basis. The Office of the Registrar-General may change the information on the website, or the products mentioned, at any time without notice. While the Office of the Registrar-General invites comments, suggestions, and or visitor input regarding the content of its Website, any unauthorized attempts to alter and/or upload information on this Website/server are strictly prohibited. In an effort to provide or direct visitors to additional resources, supplemental information and links to other Websites are on the Office of the Registrar-General Website. The ORG is not responsible for the privacy practices, services, or information residing on these websites and we encourage visitors to be aware when they are leaving the ORG's Website to access other Sites. Website/page design, HTML coding, interactive Web applications, scripts, and/or custom Website graphics and certain photographs are NOT public domain and require expressed permission from the ORG for use and/or implementation on any Website that is not maintained by the Office of the Registrar-General.
Links to Office of the Registrar-General’s Website are not permitted without the prior written consent of the Registrar General. The appearance of any hyperlink to an external Website and/or server does not constitute endorsement by the Office of the Registrar-General of the opinions, ideas, or content therein, nor guarantee the validity of the information provided. By accessing this site you indicate your acknowledgement and acceptance of these terms and conditions.
Definitions In this Policy the following terms shall have the following meaning except where the policy otherwise requires:-
• “Applications”: These are completed forms requesting copies for certificates. Applications are submitted online via the ORG website, www.rgd.gov.jm or at any of the ten ORG locations.
• “Products”: All articles, commodities, goods produced by the Office of the Registrar-General. This does not include certificates.
If you're not completely satisfied with the certificates or products you received, take it back to us. In the case of certificates we will make a check of our records to determine the validity of the information printed on your certificates. If the error was made as a result of our negligence then we will make the corrections at no cost to the customer. If the ORG is not at fault, then the customer will be advised on how best to correct the error.
If the product received is not what you requested, the ORG will correct the error at no cost to the customer. If the products you received are damaged, the ORG will conduct a thorough investigation. If it is determined that the damage is a result of our negligence the product will be replaced at no cost to the customer. If it is determined otherwise the ORG will not be liable for the damage caused to the product.
To return certificates or products to the ORG, please take the receipt you received at the time payment was made as well as the exact number of certificates or products you received from us. The ORG will not accept certificates or products for correction if the amount being returned is fewer than the number previously issued. You may return damaged products or certificates with errors, to any or our ten locations. To find the ORG office nearest you, please call 876-749-0550.
We recommend that all returns are brought in to us. Returns sent by mail may take up to four weeks to process after the certificates are mailed. Please allow 1-2 weeks delivery time for items that are returned by mail.
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at rgd.gov.jm If for any reason you cannot access the secure server, please feel free to call or visit any of our ten locations, our Customer Service Representatives will be happy to assist you. We do our best to provide a safe and convenient online shopping experience. When you make a purchase at rgd.gov.jm, we safeguard the integrity of your credit card information. If you're not comfortable shopping online and would prefer to make your payment at a ORG office, just visit any of our ten locations. Our Customer Service Representatives will be happy to assist you.
The Office of the Registrar-General (ORG) has the following policy regarding delivery of certificates and products. ORG may update this policy whenever it deems it fit and the details of which will be lodged at our website.
• In this Policy the following terms shall have the following meaning except where the policy otherwise requires:- “Applications”: These are completed forms requesting copies for certificates. Applications are submitted online via the ORG website, www.rgd.gov.jm or at any of the ten ORG locations.
• “Products”: All articles, commodities, goods produced by the Office of the Registrar-General. This does not include certificates.
• Ordinary Service Applications submitted on the ordinary service will be processed and mailed within 4-6 weeks of payment. Certificates will be sent by registered mail and will be delivered to the address stated on the application form. • Express Service Applications submitted on the Express Service will be processed and mailed within 7-10 business days of payment. Certificates will be sent by Federal Express (Fed Ex) to the address stated on the application. Customers outside of Jamaica should allow two weeks mailing and delivery time. The processing of your application will be delayed if you do not provide complete and accurate information on your application form. You will be informed by phone or email if this happens and the Office of the Registrar-General is free from any claims in respect of providing the said certificates within the prescribed time. See our disclaimer